Our guarantee & return policy: At Professional Framing Company, we stand behind our frames and our customers. That is why we have a 100% satisfaction guarantee behind every frame. If you are not happy with your frame for any reason, we will refund the full price of your frame, excluding shipping. *Please note that custom made frames are non-refundable if the frame meets all measurements & specifications given while ordering.
Order fulfillment: Each frame is custom made in Kennesaw, GA and usually ships 2 to 5 business days from receipt of your order. Longer ship times may apply during peak season months that include March, April, November and December and for custom and special request orders. If you need a guaranteed earlier delivery, please select the $35 RUSH option at checkout and your frame will ship in 2-3 business days.
Checking on the status of your order? Simply click here or on the chat window at the bottom right of your screen and give us the name of the person it is shipping to. If a representative is not currently available, you will receive a response immediately upon their return. You can also contact us here to get us by phone or email.
Damage During shipping: Our record is exceptional when it comes to frames being delivered without damage, however, with any fragile piece, it does occur. If your diploma frame arrives damaged, simply contact us and we will arrange to have a replacement sent to you as quickly as possible. NOTE! Damages must be reported to us within 10 business days after receipt of the frame.
Return Policy: If, for any reason, you are not completely satisfied with our products, simply contact us and we will arrange to have your purchase replaced, exchanged or refund the amount of the frame(s) to you excluding shipping charges. Customized frames are non-refundable. Please note that, you are responsible for returning the frame to our manufacturing facility in Georgia. Product must be received in a resalable condition upon return for full credit.
Diploma and Degree Sizes: We are in touch with registrars across the country to stay up-to date on the size of every college and university diploma size so that we can frame each degree to the school's exacting specifications, however, there are times when a school makes changes that we are unaware of. Please double check your diploma size prior to ordering.
Shipping: We use USPS ground to ship our diploma frames throughout the United States, including Alaska and Hawaii. We also use USPS shipping to Canada and Inernationally as well. If wanting to ship to another international destination, please contact us for a quote.
Caring for your frame: When cleaning the glass of your diploma frame, be sure to spray the soft cloth. Never spray directly onto the glass, as liquid may seep under the glass, which could damage the mat and/or diploma. Also, because your UV glass is special, only use ammonia-free glass cleaner.
Information Request For additional information regarding our products or services please call us at 1-800-633-0579 or e-mail us at firstname.lastname@example.org.