Listening provides for the still small voice to be heard.
Listening allows for problems to be surmounted.
Listening heals the wounds of time.
Listening opens doors that were once closed.
Listening bridges the gap between differences.
Listening tears down the wall that indifference creates.
Listening redeems all transgressions.
No matter the depth of the problem, the hopelessness of the outlook, the greatness of the mistake, being heard will dissolve it all.
- Dr. Carol McCall, PhD, M.C.C.
Are you hearing the person talking or are you listening to what is being said?